Contact Information
- Contact Information
Contact Us Online
Feel free to ask us anything.
Policy on the acquisition, use, and provision of personal information
Contact Us by Phone
To contact our customer service center:
0120-752-265（toll-free）
Business hours:
9:00 a.m. – 6:00 p.m.
(excluding days specified by JID)
To request printed materials:
Main line:0438-38-5230
Business hours:
9:00 a.m. – 6:00 p.m.
(Monday – Friday)
Important Notes
- ・ Personal information collected from our customers is used for handling consultations and resolving complaints. It is not used for any other purpose.
- ・ Only someone who is a party to the contract can submit a complaint for resolution.
- ・ Please check the phone number carefully to ensure you don’t call the wrong number.
- ・ All phone calls may be recorded to verify the details of the call and to improve our services.
Note: If you have any questions about contracts or our products, please contact the nearest JID office.
